Policies and Disclosures

Arcade Tax LLC d/b/a Arcade Tax and Accounting (“firm”, “company”, “we”, “us”, or “our”) respects the privacy of our clients, website visitors, and others who interact with our firm. This Privacy Policy provides information on how we collect, use, and protect your information and should be read along with any engagement letters, consent forms to disclose or use information, power of attorney forms, or the terms of service available through our third-party technology vendors that you may engage with.

 

As a financial service firm, we receive personally identifiable information as well as non-personally identifiable information that is either public or nonpublic. We are committed to protecting your information through the implementation and maintenance of the appropriate administrative, technical, physical, and organizational safeguards that are required of the tax, accounting, and financial service industries we are regulated under.

 

Information We Collect

We collect a wide variety of personal information in order to perform the services we offer. Additionally, service support activities such as satisfying our requirements to validate client identity or perform due diligence as required by law may require us to request additional information.

We may receive information directly from you, through others when permitted by you, through publicly available records, through our website, or through our technology vendors.

Forms of information that we may collect include, but are not limited to, names, addresses, contact information, government identifiers, tax information, financial information, medical and health information, demographics, professional and educational information, digital identifiers, property and asset identifiers, business information, trust or estate information, and legal information.

We will not ask for, collect, nor store client digital credentials at any time. If you are being asked to share your digital credentials you should refuse the request and report the incident to us immediately.

We may ask for permissions or delegations related to digital platforms that you utilize. These are not considered digital credentials and requires us to setup our own separate digital credentials to access your digital platforms with your desired permission settings. Our access would remain fully controlled through your end. You also have the right to grant or revoke our access to your digital platforms which may impact our ability to provide our services. Do not provide professional permissions or delegations without conducting the proper verification steps and following the proper safety protocols set forth by your digital platform. We reserve the right to decline or perform additional due diligence when receiving permissions or delegations from you in order to protect your information and to protect the company.

 

How We Use or Share Information

We do not sell, rent, or share your information except where authorized by you or as required by law.

We use information for providing our services, communicating with clients, responding to inquiries, managing client accounts and engagements, processing payments and invoices, verifying identity, performing due diligence, protecting against fraud or unauthorized activity, operating, maintaining, and securing our website, client portal, and systems, complying with federal, state, and local regulations, complying with professional, ethical, regulatory, and legal obligations, maintaining records, managing and improving our services, processes, and procedures, performing administrative functions, responding to requests from governmental authorities, courts, regulators, or law enforcement as required by law, and communicating information about firm services, offerings, and updates.

 

Tax Return Information

Regarding the use of tax return information, under the Internal Revenue Code (IRC) Section 7216 we as tax return preparers are legally prohibited from knowingly or recklessly disclosing or using your taxpayer tax return information for any purpose other than preparing the return with some exceptions as laid out under the Treasury Regulations. If the use of tax return information is to be used to provide additional services, we will obtain separate written consent as needed before commencing on those additional services through the use of an additional engagement letter.

There are specific Treasury Regulation rules and exceptions for specific legal actions and professional disputes. Treasury Regulation § 301.7216-2 outlines specific exceptions where we are legally permitted to disclose tax information without your consent. Although not required for those specific exceptions, we may decide at our own discretion to provide you with an advanced written notice of the disclosure of your tax information under these exceptions unless we are specifically advised by our legal counsel not to do so. Before any information would be disclosed we will verify the authenticity of any court orders or subpoenas and we may notify you about any document requests at our own discretion unless legally prohibited from doing so or advised not to do so by legal counsel. We will seek legal advice to ensure compliance without violating broader privacy statutes. Below are the exceptions for disclosing or using your taxpayer tax return information for other purposes other than preparing the return.

• Court Proceedings Involving the Preparer: Under § 301.7216-2(g)(3), a preparer can disclose tax return information to an officer of the court for use in legal proceedings that directly involve the preparer. This includes fee disputes, malpractice lawsuits, or contract breaches between the accountant and the client.

• Securing Legal Advice: Under § 301.7216-2(g)(1), a preparer is allowed to share taxpayer tax return information with their own attorney to obtain legal advice regarding a dispute or potential liability.

• Subpoenas and Court Orders: A preparer must comply and disclose information if ordered by a court or grand jury, or if responding to administrative subpoenas issued by federal or state agencies that regulate return preparers.

 

Client Portals and Electronic Communications

Through the use of client portals and electronic communication methods, information may be transmitted and stored by the technology provider according to their privacy, terms, and conditions. We encourage the use of a firm provided client portal when sending sensitive tax, financial, and other personally identifiable information in order to protect your information and to protect the security of the company. The use of appropriate communication and service delivery methods varies and are determined based on the context and content of the information to be delivered and the level of data, security, and privacy regulations that those communication contents are regulated under. When deemed appropriate we may request a change in communication methods to remain compliant with data, security, and privacy regulations as well as inform you from time to time of which communication or service delivery methods are appropriate or inappropriate as they relate to your data, security, and privacy rights in order to safeguard and protect your information and to protect the company.

 

Website Cookies and Analytics

Our website may use cookies and utilize website analytic tools to help with maintaining the website. Those tools may be used to remember preferences, understand how visitors use the website, measure website traffic, improve website performance, detect security or technical issues, and provide us with website analytic data. Website analytics may be performed by third-party analytic providers and shared with us. If such cookies or website analytic tools are in place on our website you may be provided control to disable or limit their application, however, the disabling of certain cookies may affect website functionality.

 

Email and Marketing Communications

We may use your contact information to communicate with you about your account, service engagements, request for information used to perform our services, client validation, and due diligence requirements, ask questions that support our services, client validation, and due diligence requirements, scheduling appointments, sharing information or documents, billing and invoicing, security matters, changes affecting our services, and providing policy updates.

We may use your contact information for promotional or informational communications when permitted by law. You may unsubscribe from promotional and marketing communications or contact us directly to opt out of promotional and marketing communications. Unsubscribing or opting out of promotional and marketing communications will not necessarily stop important service related, administrative, transactional, legal, or security communications from occurring.

 

Former Clients

We do not sell, rent, or share former-client information except as authorized by you or as permitted by law. From time to time, we may specifically use non identifiable information internally for the purpose of improving our service offerings, processes, procedures, policies, systems, and security features.

Our information security practices apply to all information maintained concerning current and former clients in accordance with applicable law and our record retention requirements.

 

Third Party Websites

Our website may contain links to websites or services operated by third parties to help support you and may include government agencies, professional organizations, and other resources. We are not responsible for the privacy, security, content, or practices of third-party websites. Once you leave our website, the privacy policy and terms applicable to the third-party website will apply to your use of their website. We encourage you to review the privacy policy, terms, and conditions of third-parties before submitting any personal information to them.

 

Third Party Vendors

Services are provided using professional cloud-based solutions made available through vendors that follow industry compliant privacy and security practices. In performing services we access vendor software, share your information with those vendors following strict industry privacy and security regulations, and abide by their privacy policies, terms, and conditions. By using those vendors, we and you are subject to their policies. Additional vendor information may be provided upon request.

 

Business Transactions

If Arcade Tax and Accounting is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information maintained by the company may be transferred as part of that transaction, subject to the applicable law, security, and information privacy requirements.

 

How We Protect Information

We maintain reasonable technical, administrative, and physical security measures designed to protect your personal and financial information from unauthorized access, disclosure, use, alteration, destruction, or loss.

 

Information Access

Access to confidential and nonpublic personal information is limited to those who have a legitimate business need to access that information in order to perform their responsibilities or provide services to you. We may also use trusted contractors, vendors, and service providers when necessary to perform services or operate the business. Those parties would be expected to and would agree to handle information appropriately and for authorized purposes only. If we are to engage with outside services, we will notify you in advance and only share your information if proper authorization is received from you.

 

Information Security

We maintain information security through the use of various protective measures such as role-based access controls, authentication and password controls, multi-factor authentication, encryption, secure transmission and storage of sensitive information, firewalls, network protections, malware protections, backup and recovery procedures, physical security controls, confidentiality obligations, ongoing security and privacy training, procedures for identifying and responding to security incidents, and periodic review and updates to our security practices.

Separate from this privacy policy, we maintain a written information security plan as required by and in accordance to the FTC Safeguards Rule and the Gramm-Leach-Bliley Act (GLBA). That security plan also meets the standards set forth in IRS Publication 4557 and 5708. The written information security plan is an internal document that is confidential and not available for public review.

No data transmission over the internet or electronic storage is completely secure. While we use reasonable efforts to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law. Clients that believe that sensitive information may have been improperly accessed, disclosed, lost, or compromised should contact us.

              

Child Information, Privacy, and Security

Our business requires us to collect and store sensitive personal information of children as provided by their parents or legal guardians for the purpose of providing our services. Our website and app is not directed to users under 13 years old in reference to the Children’s Online Privacy Protection Act (COPPA) or to users under 16 years old in refence to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Right Act (CPRA).  We do not knowingly collect personal information from children under 13 years old or under 16 years old in California. If we are provided such sensitive information directly from someone under the age of 13 (or 16 if in California) without parent or legal guardian consent we will delete that data and provide instructions on how to properly engage in our services with proper parent or legal guardian consent. Services are only available to those 18 years or older, for those under 18 years old, a valid engagement letter is required to be signed by a parent or legal guardian.

 

Gramm-Leach-Bliley Act

The company privacy practices comply with the privacy and information security requirements applicable to financial institutions under federal law, including the Gramm-Leach-Bliley Act. Where applicable, law provides consumers with a right to opt out of the sharing of nonpublic personal information with nonaffiliated third parties. We do not share your nonpublic personal information with nonaffiliated third parties except as allowed under the law which covers certain exceptions such as our use of service providers and vendors used to process transactions, used to maintain accounts or records, or used to perform the services you agreed upon. Other exceptions exist such as legal compliance with court orders or subpoenas, joint marketing under strict contractual requirements to safeguard your information, and when providing fraud protection through prevention measures and security investigations. When the exceptions are not met, we will provide you with an opportunity to opt out before sharing any nonpublic personal information with nonaffiliated third parties in accordance with the Gramm-Leach-Bliley Act.

 

Record Retention

We are required to safeguard and retain records. The data retention periods vary based on the type of record collected and its specific use and timing of use. Most records will be retained for a minimum of 3 years and upwards of 7 years. Certain exceptions apply where record retention may be less than 3 years, exceed 7 years, or may be for an indefinite period of time as permissible by law. Under Circular 230, we must return any original client-provided tax documents upon request. The company also maintains an internal record retention policy for internal use only that governs our record retention practices and our secure disposal or destruction methods.

 

Access, Correction, and Other Requests

Depending on the nature of the information and the applicable laws, you may contact us with requests to access information, correct information, withdrawal consent, remove you from promotional communications, delete information, or provide information on how your information is used or disclosed. We reserve the right to conduct and document due diligence to verify your identity in order to protect your information and to protect the company.

Some information may not be subject to deletion or other requests where we are required or permitted to retain it under applicable laws and regulations.

 

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or the handling of your information, please contact us.

Arcade Tax and Accounting

224 Nickels Arcade

Ann Arbor, MI 48104

(734) 786-0550

[email protected]

www.arcadetax.com

 

Changes to Privacy Policy

We may update this Privacy Policy at any time to reflect changes that may or may not be required by law. When we make changes, we will post the revised Privacy Policy on our website and update the last-updated date.

 

Last Updated: 10/5/2026

If you have a payment or billing issue, we ask that you please reach out to us directly before initiating a chargeback or payment dispute with your bank or credit card issuer and allow for us to work with you toward an appropriate resolution quicker and more efficient than standard bank and credit card chargeback and dispute procedures. We greatly appreciate the opportunity to resolve your concerns directly and promptly.

 

Customer Service Contact Information

Please contact us directly if you have any questions, concerns, or need assistance with your purchase or our services. We are here to help with any inquires related to payment processing or billing.

Email: [email protected]

Phone: (734) 786-0550

 

Description of Services

Arcade Tax and Accounting provides professional tax and accounting related services for individuals, businesses, trusts, and estates. Our services include, but are not limited to the following items.

• Tax return preparation and filing for individuals, businesses, trusts, and estates

• Tax planning for individuals, businesses, trusts, and estates

• Accounting services centered around bookkeeping setup, cleanup, and ongoing bookkeeping services for businesses, trusts, and estates

• Tax resolution services and tax audit representation for individuals, businesses, trusts, and estates

We do not sell physical goods. All company offerings are service-based.

              

Pricing and Currency

All prices, fees, or service rates either listed on our website or elsewhere are displayed in United States Dollars (USD). Any charges made with your payment method will be reflected in USD. For customers outside the United States, your bank or card issuer may apply additional currency conversion fees.

 

Fulfillment Policies

The following fulfillment polices relate to the delivery of our service-based offerings listed on our website or client specific engagement letters through the use of the communication and service delivery methods mentioned within our policies and disclosures.

               Refund Policy

We stand behind the quality of our tax preparation, tax planning, accounting, bookkeeping, and tax resolution services. If you are dissatisfied with any service you purchased, please contact us within 14 days of receiving the completed work or advice. We will review your concerns and, at our discretion, may offer either a revision of the service if there has been an error on our part or provide a partial or full refund if deemed appropriate under the circumstances. Please note that once any work begins or is completed that refunds may be limited under the terms and conditions of the specified service engagement letter associated with that service. If an engagement letter was delivered to you but you did not sign it, a verbal or written communication containing such acceptance of the service to be completed is deemed an agreement with the terms and conditions of that engagement letter as it relates to refunds, cancellations, and payment disputes or chargebacks. When tax returns are started, completed, or filed with government agencies, any form of planning advice has already been provided, any accounting and bookkeeping services that have already been started or completed, or tax resolution services that have either been started or completed, that refunds may be limited according to the specified service engagement letter associated with that service.

              

               Shipping and Delivery Policy

We do not sell physical goods; however, we may ship or deliver completed, partially completed, or draft versions or service deliverables such as tax returns, tax documents, client original documents, tax authority correspondence, advisory reports, contracts or service engagement letters, service questionnaires or information organizers, signature documents, or consultation notes. Our service-based offerings are either shipped or delivered using the following communication and service delivery methods which include, but are not limited to, either in-person at our office, through certified mail with tracking and a return receipt, or communicated through digital channels such as phone, SMS text, fax, email, video conference, or secure online portals. We reserve the right to maintain records of all communications and service deliveries made for administrative, legal, or quality assurance purposes.

The use of appropriate communication and service delivery methods varies and are determined based on the context and content of the information to be delivered and the level of data, security, and privacy regulations that those communication contents are regulated under. When deemed appropriate we may request a change in communication methods to remain compliant with data, security, and privacy regulations as well as inform you from time to time of which communication or service delivery methods are appropriate or inappropriate as they relate to your data, security, and privacy rights in order to safeguard and protect your information and the company.

 

               Return Policy and Process

Since we do not sell or ship any physical products, no standard return policy applies. For service-related issues, please refer to our refund policy above.

              

               Cancellation Policy

For ongoing services or subscription-based services, you may cancel at any time by contacting us in writing by mail, in person delivery, or by email. At the time of cancellation, we will cease work and review the stage of your service process. Any work completed up to the point of cancellation may be billable and partial refunds, if applicable, will be determined on a case-by-case basis. Before a formal cancellation is processed you may or may not want us to complete work that is in process or may have a desired stopping point that you would like us to work up to which may require a signed engagement letter modification containing the details of any residual work to be completed. At our discretion, we also reserve the right to cease work upon cancellation and right to refuse the performance of any or all services after the cancellation notice is received under legal, regulatory, ethics, or any other reason of our choice.

 

               Payment Dispute and Chargeback Prevention Policy

If you have a payment or billing issue we ask that you please reach out to us directly before initiating a chargeback or payment dispute with your bank or credit card issuer if you do not recognize a charge, believe you were charged incorrectly, have not received services from us, are dissatisfied with your purchase of services, believe you are entitled to a refund, or decide to cancel services. By contacting us first, it allows for us to work with you toward an appropriate resolution quicker and more efficient than standard bank and credit card chargeback and dispute procedures.

We will review your payment or billing concern and, where appropriate but not limited to, may explain a charge or transaction, correct a billing error, investigate a potentially duplicate charge, assist with cancellation requests, process an eligible refund covered under the service terms and conditions, address issues with a service, provide information about a service, investigate an unrecognized transaction, or review subscription or recurring-payment concerns.

 

Legal and Export Restrictions

Arcade Tax and Accounting operates within the United States and our services comply with U.S. federal and state regulations. If you or your entity resides outside of the United States or you require cross-border tax services, additional legal or export restrictions may apply. We are strictly prohibited from providing tax, accounting, trust, corporate formation, or management consulting services to entities or individuals located in comprehensively sanctioned countries, including, non-sanctioned entities if the ultimate benefit of those services are routed to an entity or person located within a restricted region. We reserve the right to decline services in jurisdictions where we are not authorized or where regulations complicate compliance.

Under Internal Revenue Code (IRC) Section 7216, the company, its members, employees, contractors, or service providers may not disclose, transmit, or allow access to U.S. taxpayer return information outside of the United States without obtaining prior, explicit, signed consent from you or a representative of your entity. As a firm, we do not under any current circumstances outsource any services or share information with offshore service providers and do not have any foreseeable plans to engage in offshore outsourcing of services or sharing of information. Please refer to our privacy policy for more information.

 

Privacy Policy

We are dedicated to maintaining the security and confidentiality of your personal and financial information. Regarding payment processing and billing for services and how they relate to privacy, please refer to the Stripe Privacy Policy at https://stripe.com/privacy.

Our Privacy Policy contains information on how we collect, use, and protect the data that you provide. We only collect personal information necessary to provide our services. We do not sell or share your information with third parties, except as required by law or as needed to fulfill our service obligations. We follow and implement security measures to protect your data from unauthorized access, misuse, or disclosure. Some of our services require us to collect information for purposes of satisfying our due diligence requirements and require us to use our professional judgement when satisfying those requirements. When information or responses seem incorrect, incomplete or inconsistent, we are required to ask clarifying questions and may request documentation for additional support. Requests for information are to ensure proper client verification, protect clients and the company from risk exposure, prevent errors, reduce fraud, and maintain tax system integrity. For additional information please review our full Privacy Policy above.

 

Promotions and Discounts

Arcade Tax and Accounting may offer promotions or discounts from time to time. All promotions will be clearly stated on our website or marketing materials and include the start and end dates of a promotional period, any eligibility requirements, the discount or benefit being offered, and any terms or conditions that may affect your ability to claim the promotion or discount. Please review details carefully as some promotions or discounts may require a specific code or the purchase of a specific service bundle.

 

Security and Payment Information

At Arcade Tax and Accounting, the security of your personal data is important to us. We safeguard and protect your personal information through the use of our practice management system which complies with global privacy and security standards and helps us to fulfill our compliance obligations as tax and accounting professionals at or above current industry requirements.

We, through the use of our practice management system, utilize Stripe as our payment processor to ensure PCI-DSS Compliance. Neither we nor our practice management system store your bank, card, or wallet information on our servers, or those of our practice management system, and rely on secure tokens provided by Stripe to handle all billing transactions. All payment details are stored by Stripe which is a Level 1 Certified PCI Service Provider which represents the highest level of certification available in the payment processing industry. For complete information on the Stripe security policy please visit https://docs.stripe.com/security.

Our website uses HTTPS encryption to protect the transmission of your personal and payment information. All personal and payment data is encrypted using SSL/TLS. TLS 1.2+ is used for data in transit and AES 256-bit encryption when data is at rest. All files uploaded through our practice management system are automatically scanned for viruses and malware to ensure documents are safe and secure. We also utilize role-based access controls within our firm to restrict website management and client data access only to authorized team members.

The practice management systems production systems run on Amazon AWS servers which are SOC 2, ISO 27001, and Level 1 PCI DSS certified, and are protected by 24/7 on-site security, biometric access controls, and continuous environmental monitoring. Data backups are made daily, multiple times, and on multiple AWS secure servers to ensure data can be restored to any point within the backup retention period. The practice management system is SOC 2 Type II Certified and undergoes regular independent audits of security, availability, and processing integrity. By using the practice management system, it supports our compliance with the Gramm Leach Bliley Act (GLBA) as well as the General Data Protection Regulation (GDPR) to ensure the security and confidentiality of your data. The practice management system is also eIDAS compliant and provides SES, AdES, QES, and KBA signature options to ensure the proper safety and security requirements are meet when signing documents online. For complete and additional information on our practice management system please refer to the TaxDome policies page at https://taxdome.com/policies/tos.

 

Accepted Payment Methods

We accept the following payment methods and display these payment method logos at payment checkout.

ACH Bank Debit

Cards

Wallets

  

 

Payment Transaction Fee Policy

When a payment for service is made a transaction fee applies for each payment transaction. Our default settings with our payment processor are to pay the payment processors fees out of gross revenue collected. Our payment processor provides us with the option to pass through transaction fees to clients on card and wallet payments at a flat rate of 3%, however, we do not pass those transaction fees through to our clients as a courtesy and form of appreciation for your business. We reserve the right to update our payment transaction fee policy at any time. Your financial institution or card network may charge you a separate payment transaction fee which you are solely responsible for in the event they are charged to you by your institution or card network. Below is the transaction fee schedule that we pay on payment transactions. We greatly appreciate client use of the ACH Bank Debit payment option over cards and wallets.

ACH Bank Debit: 1% per transaction (maximum $10)

Cards & Wallets: 2.9% + $0.30 per transaction

American Express & International Cards: Additional 1% per transaction

 

Card Network Policies

It’s our responsibility to operate in accordance with the card network rules, regulations, and guidelines provided.

Visa - https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf

Mastercard - https://www.mastercard.com/us/en/business/support/rules.html

American Express - https://icm.aexp-static.com/content/dam/gms/en_us/optblue/us-mog.pdf

Discover – Discover network rules available upon request from Discover Network https://servicecenter.discoverglobalnetwork.com/onlineform/contact-us

 

Business Address

Arcade Tax and Accounting

224 Nickels Arcade

Ann Arbor, MI 48104

Please contact us in advance if you wish to schedule an appointment or to visit our office in person.

 

Policy Updates

We reserve the right to update or modify our policies at any time. Any changes to our policies will be posted with a revised “Last Updated” date. When using our website and services you agree to the most recent version of these policies.

 

Thank you for choosing Arcade Tax and Accounting. Your trust in our professional services is much appreciated. If you have any questions or concerns about our policies or terms, please contact us.

 

Last Updated: 10/5/2026